Balijeep.com Refund Policy


Deposit, Early Cancellation, Early Returns, Return and Refund Policy

Our policy for accepting deposits, cancellations and processing refunds is as follows:

1) After the booking has been placed then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed fully below:
  (a)     In the event of an accident there is NO OBLIGATION to either supplyanother vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the discretion of the branch manager, if the accident is not the fault of the hirer or nominated driver we may provide a replacement (subject to bookings), again this is at the discretion of the branch manager.
  (b)     In the event that the hirer wishes to terminate early. There is NO OBLIIGATION to provide a refund for the balance of the hire period or Insurance & Optional extras booked:

2) If a deposit has been paid to reserve the booking, then the following will apply:
  (a)     Cancellation after the hire commencing, NO REFUNDS will be paid.
  (b)     Cancellation before the commencement, a 25% Refund will be paid.
  (c)     Cancellation more than seven (7) days from the hire commencing, a 50% Refund will be paid.
  (d)     Cancellation more than fourteen (14) days from the hire commencing, a 100% Refund will be paid.
  (e)     All refunds are paid via paypal and less banking, administration and applicable fees.

3) Cancellation advice MUST be received by us in writing (emails accepted) or from our booking system. A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.

4) In the event of a "No-Show" The full deposit amount is forfeited and a fee equivalent to 50% of the hire value or two days rental value whichever is the greater amount will be charged to the customers credit card or via Paypal.

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Contact
Email
Website Contact: Contact Form

Bookings
Bookings here ONLINE BOOKINGS
Bookings can only be made via our online booking system

Phone
Office: Voice only +62-361-907-2501
Workshop: WhatsApp only +62-8510-946-9898 or +62-8510-146-9899
Roadside Assist: WhatsApp only +62-878-6169-0299

Location
Address: Jl. Bali Jeep Street, No.1 (Graha Parta Lestari) Padangsambian, Denpasar Barat, Bali, 80117, Indonesia.

Opening Hours
Office: Mon-Fri 9am-5pm,
Sat 8:30am-2:30pm
Workshop: Mon-Fri 8:30am-5:30pm
& Sat 8:30am-2:30pm
Roadside Assist: 24hrs

Location

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